So you’ve started your own delivery business and it is getting up to speed in this growing industry, but you are concerned about making a good impression with customers so that you can keep them satisfied and ideally boost loyalty levels.
Luckily there are lots of things you can do to achieve this, and it is better to make positive changes sooner rather than later, so here are just a handful of the most impactful options to consider implementing.
Use the right software
So much of customer satisfaction in a courier context comes down to deliveries arriving in a timely fashion, as delays or outright cancellations will always leave a bad impression.
The challenge is to ensure that employees are able to take the often unexpected changes to the transport situation in their stride, rather than being hampered by traffic jams and other surprises.
Using this solution for courier management softwar